Call of Doody Privacy Policy

1. Information We Collect

Information you provide

• Contact details, such as your name, phone number, and email address.
• Service details, such as marina or dock location, preferred timing, vessel details if requested, and any notes you provide.
• Communications you send to us by website form, email, or phone.
• Payment-related details needed to complete a transaction, although full payment card information is typically processed by third-party payment providers.

Information collected automatically

• Technical and usage data, such as IP address, browser type, device type, pages viewed, referral URLs, and general site activity.
• Cookie and similar technology data used to support site functionality, security, performance, and analytics.

2. How We Use Information

• To schedule, provide, and confirm pump-out services.
• To respond to inquiries, questions, and customer service requests.
• To contact you about appointments, service timing, updates, or completed service.
• To operate, improve, and maintain our website and business operations.
• To help prevent fraud, misuse, or security issues.
• To comply with legal obligations and enforce our policies.

3. How We Share Information

We do not sell your personal information. We may share information only as reasonably necessary in the following situations:

• Website and service providers: companies that help us host, operate, support, or maintain our site and business tools.
• Payment processors: to process transactions and help prevent fraud.
• Operational needs: to coordinate scheduling, dispatch, fulfillment, or customer support.
• Legal reasons: to comply with applicable law, lawful requests, or to protect rights, safety, and property.
• Business changes: if we are involved in a merger, acquisition, restructuring, or asset sale.

4. Cookies and Analytics

Our website is hosted on Squarespace. We and our website platform may use cookies and similar technologies to support site functionality, security, performance, and analytics.

You can control certain cookie settings through your browser. Please note that disabling some cookies may affect how parts of the site function.

5. Communications

If you provide your email address or phone number, we may contact you about service requests, scheduling, arrival timing, customer support, payment matters, or other service-related updates.

If we ever send non-essential promotional emails, you may unsubscribe using the link in the message or by contacting us directly. We may still send service-related communications when necessary to fulfill a request or provide support.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and payment records, resolve disputes, prevent fraud, and comply with legal, regulatory, or tax obligations.

7. Security

We use reasonable safeguards designed to protect personal information. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information we hold. To make a request, contact us using the details below. We may need to verify your identity before processing certain requests.

9. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children through this site. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps.

10. Third-Party Links

Our website may include links to third-party websites or tools. We are not responsible for the privacy practices, content, or policies of those third parties. Please review their policies before providing information to them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the most recent revision. Your continued use of the website after changes are posted means you accept the updated policy.